Effective date: September 9, 2026
Please read these Terms carefully before using our website or placing an order. By using ShopMascot.com or purchasing from us, you agree to the Terms that apply at the time of your order.
About the Seller
ShopMascot Business Information
ShopMascot.com is operated by Changzhou Xingchuang Network Technology Co., Ltd. (常州星创网络科技有限公司), a company registered in Changzhou, Jiangsu, China.
In these Terms, “ShopMascot,” “we,” “us,” and “our” refer to Changzhou Xingchuang Network Technology Co., Ltd. “Customer,” “you,” and “your” refer to the person or organization using our website or purchasing our products.
Before You Order
Key Purchase Information
Website Access
Eligibility and Acceptable Use
You must be at least 18 years old or use the website under the supervision of a parent or legal guardian. By placing an order on behalf of a business or organization, you confirm that you have authority to act for that organization.
You may use ShopMascot.com for lawful shopping, communication, and account-management purposes. You must not:
- Use the website for fraudulent, unlawful, abusive, or misleading activity.
- Interfere with the security, availability, or operation of the website.
- Upload malicious software, automated requests, or unauthorized advertising.
- Attempt to access another customer’s account or confidential information.
- Copy, scrape, reproduce, or commercially exploit website content without permission.
Product Information
Product Descriptions, Images and Availability
We make reasonable efforts to provide accurate product descriptions, images, sizes, colors, prices, availability, and customization information. Product details may be updated when designs, materials, accessories, or production methods change.
Colors may appear differently because of screen settings, photography, lighting, material texture, or dye variation. Mascot costumes are handmade, so reasonable variations in stitching, shape, color, placement, and measurements may occur.
A reasonable handmade variation is not considered a defect when the product does not materially differ from the confirmed design, selected product, or approved customization requirements.
Custom Mascot Orders
Customization Terms
We offer existing website styles, modifications to existing designs, and completely custom-made mascot costumes based on customer artwork.
Existing Designs
You may purchase an existing mascot design shown on our website, subject to available sizes, options, materials, and stock status.
Design Modifications
An existing style may be modified by changing colors, adding a logo, or adjusting features such as the face, clothing, accessories, patterns, or other design details.
Fully Custom Designs
You may send artwork, logos, sketches, photographs, design files, or reference images for a completely custom-made mascot.
Customer Responsibilities for Custom Orders
- Provide complete and accurate design requirements, measurements, colors, logos, artwork, and reference materials.
- Review and confirm customization details before production begins.
- Check spelling, numbers, names, logo placement, colors, and design elements carefully.
- Respond promptly when our team requests clarification or approval.
- Understand that changes requested after production begins may cause additional charges, production delays, or may no longer be possible.
Production will follow the final requirements confirmed by the customer. A product made according to those confirmed requirements is not considered incorrect merely because the customer later changes their preference.
Artwork and Intellectual Property
Customer-Provided Designs and Logos
You retain ownership of artwork, logos, photographs, and original design materials that you provide to us.
By sending these materials, you grant ShopMascot a limited permission to review, reproduce, adapt, and use them only as reasonably necessary to provide a quotation, prepare the design, manufacture the product, fulfill the order, and provide after-sales support.
You confirm that you own the submitted materials or have permission from the owner to use them. You are responsible for ensuring that your requested design does not infringe another party’s trademark, copyright, image rights, or other legal rights.
We may refuse a customization request if we reasonably believe it is unlawful, misleading, harmful, or infringes third-party rights.
Placing an Order
Order Submission and Acceptance
When you submit an order, you are offering to purchase the selected products under these Terms and the information shown during checkout. An automated order confirmation acknowledges that we received your order but does not necessarily mean that production or shipment has begun.
We may contact you to confirm payment, sizing, artwork, customization details, shipping information, or other information required to fulfill the order.
We may refuse or cancel an order because of unavailable products, incomplete customization details, payment failure, suspected fraud, legal restrictions, a clear pricing error, or an inability to produce the requested design. If we cancel a paid order for one of these reasons, we will refund the amount collected for the canceled item.
Customer Accounts
You are responsible for maintaining the confidentiality of your account credentials and for activity performed through your account. Information provided during account registration and checkout must be current and accurate.
Please contact us promptly if you believe your account has been accessed without authorization. We may suspend or restrict an account when reasonably necessary to protect customers, prevent fraud, comply with law, or address a violation of these Terms.
Pricing
Prices and Additional Options
Product prices are displayed on the website in the selected currency. Shipping charges and optional customization or accessory charges are disclosed before the order is completed.
Coupon codes and promotions are subject to their stated eligibility, expiration date, minimum purchase, and product restrictions.
Payment
Payment Authorization
Available payment methods, including PayPal, eligible credit or debit cards, Google Pay, and Apple Pay when available, are shown during checkout. Payment must be successfully authorized before we are required to begin production or dispatch the order. Availability may depend on the customer’s device, browser, region, currency, eligible card, and the current checkout configuration. See our Payment Methods page for more information.
Payment information may be processed by or through third-party payment providers and digital-wallet services, including PayPal, Google Pay, Apple Pay, participating banks, card networks, and payment processors. Those services process payment information under their own terms, privacy policies, security requirements, and eligibility rules.
Clear Pricing Errors
If a product is listed with a clearly incorrect price or material information because of a technical or typographical error, we may contact you to confirm the correct information or cancel the affected item. If payment has already been collected and we cancel the item, the collected amount for that item will be refunded.
Shipping and Delivery
Processing, Transit and Delivery
Processing time and carrier transit time are separate. Available shipping services, costs, supported countries, and estimated delivery ranges are stated in our Shipping & Delivery Policy.
Delivery dates are estimates rather than guarantees. Customs inspections, weather, holidays, remote destinations, carrier disruptions, and other circumstances outside our reasonable control may affect delivery.
You are responsible for providing a complete and accurate shipping address and for responding to carrier or customs requests. Please contact us promptly if an address correction is needed.
International Orders
Customs Duties and Import Taxes
ShopMascot covers official customs duties and import taxes for orders shipped to supported countries.
If customs clearance is required, you must cooperate with the carrier or customs authority and provide any reasonably required documents or information.
If you are required to pay official customs duties or import taxes, keep the official invoice and proof of payment and email them with your order number to sales@shopmascot.com. After the documents have been reviewed and verified, we will arrange reimbursement.
Storage fees, penalties, redelivery charges, and costs caused by an incorrect address, delivery refusal, or failure to cooperate with customs are not official import duties or taxes and may not be reimbursable.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. Once materials have been prepared or production has begun, a change or cancellation may no longer be possible or may involve a cancellation charge. Full conditions are stated in our Order Cancellation Policy.
Returns, Exchanges and Refunds
Return eligibility, request deadlines, product-condition requirements, return shipping, exchanges, and refund processing are governed by our Returns Policy.
Customized and Personalized Products
Products made or modified according to customer-specific colors, logos, measurements, artwork, or design requirements are generally not eligible for return because of a change of mind. This does not limit remedies available when an item is defective, damaged, materially different from the confirmed design, or otherwise covered by applicable consumer law or our Returns Policy.
Product Quality Guarantee
ShopMascot products include the quality support described in our Guarantee Policy. Please contact us with your order number, a description of the problem, and clear photos or video when requesting quality-related support.
Reviews and Communications
Customer Reviews and Submitted Content
Reviews, comments, feedback, and suggestions must be truthful, relevant, and lawful. They must not contain unlawful, abusive, misleading, infringing, or malicious content.
You retain ownership of your review or comment but grant ShopMascot a non-exclusive, worldwide, royalty-free permission to display, reproduce, format, and use it in connection with our website, products, customer service, and marketing, subject to applicable privacy law.
We may moderate or remove submissions that violate these Terms, applicable law, or the rights of another person. This review permission does not automatically authorize public use of private custom artwork or logos submitted solely to fulfill an order.
ShopMascot Content
Copyrights and Trademarks
Unless otherwise stated, the ShopMascot name, website design, text, graphics, product photography, original mascot designs, logos, and other website content are owned by or licensed to ShopMascot and are protected by applicable intellectual-property laws.
You may view and use website content for personal shopping purposes. You may not copy, reproduce, sell, distribute, modify, publish, or commercially exploit our content without written permission.
Intellectual-Property Complaints
If you believe content or a product design on our website infringes your intellectual-property rights, email sales@shopmascot.com with your contact information, identification of the protected work, the allegedly infringing material, its website location, and supporting evidence of your rights.
Privacy
Our collection, use, storage, and disclosure of personal information are described in our Privacy Policy.
Third-Party Services and Links
Our website may link to or use third-party payment providers, digital-wallet services, shipping companies, analytics providers, chat services, or other services. Those services are operated under their own terms and privacy policies. ShopMascot is not responsible for independent third-party websites outside our control.
Legal Limitations
Disclaimers and Limitation of Liability
To the maximum extent permitted by law, the website and its general informational content are provided on an “as available” basis. We do not guarantee that the website will always be uninterrupted, error-free, or free from every security risk.
To the maximum extent permitted by law, ShopMascot will not be liable for indirect, incidental, special, punitive, or consequential losses arising from website use, delivery delay outside our reasonable control, or third-party services.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, intentional misconduct, death or personal injury caused by negligence where applicable, or mandatory consumer rights.
Events Outside Our Reasonable Control
We are not responsible for delay or failure caused by events outside our reasonable control, including natural disasters, severe weather, epidemics, war, government restrictions, customs actions, labor disputes, transportation disruption, carrier failure, power or internet outages, or supply-chain interruption. We will make reasonable efforts to communicate with affected customers and resume performance when practical.
Governing Law and Disputes
These Terms are governed by the laws applicable to Changzhou Xingchuang Network Technology Co., Ltd. in the People’s Republic of China, without excluding mandatory consumer protections that may apply in your country or region.
If a dispute occurs, please contact us first so we can attempt to resolve it directly. If it cannot be resolved, either party may pursue available remedies before a court or authority with jurisdiction under applicable law.
General Provisions
Severability: If part of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply.
No waiver: A delay or failure to enforce a right does not waive that right.
Entire agreement: These Terms and the policies linked from them form the agreement governing your use of our website and purchases, together with any specific customization details confirmed for your order.
Policy priority: If a specific written customization agreement or order confirmation conflicts with these general Terms, the specifically agreed order details will control for that order.
Changes to These Terms
We may update these Terms when our services, policies, legal obligations, or business practices change. Updated Terms will be posted on this page with a revised effective date. Unless required by law, updated Terms apply to future website use and orders and do not retroactively change a completed purchase.
Related ShopMascot Policies
Contact ShopMascot
Questions About These Terms?
Company: Changzhou Xingchuang Network Technology Co., Ltd.
Chinese legal name: 常州星创网络科技有限公司
Email: sales@shopmascot.com
Tel: +1 (213) 425-8298 or +86 138 1366 4778
Address: Room 2308, Building 7, Shimao Commercial Plaza, Xinbei District, Changzhou, Jiangsu 213000, China
Last updated: September 9, 2026