Regular Orders
3–7 Business Days
Order processing time before shipment.
Customized Orders
6–12 Business Days
Includes an additional 3–5 business days.
Shipping Services
3 Options
Free, Standard, and Express delivery.
How Delivery Time Is Calculated
Processing Time + Transit Time
Processing begins after payment has been successfully confirmed. Regular orders normally require 3–7 business days before shipment.
Customized orders—including color changes, logo additions, design modifications, and fully custom-made mascots—require an additional 3–5 business days. Their total processing time is normally 6–12 business days.
Business days are Monday through Friday, excluding public holidays. Orders placed or paid on weekends or public holidays begin processing on the next business day.
Other Destinations
For a country or region not listed above, shipping availability, cost, and estimated delivery time may vary. Please contact us before ordering or review the shipping options displayed during checkout.
International Orders
Customs Duties and Import Taxes
ShopMascot covers official customs duties and import taxes for orders shipped to all supported countries.
Customs rules vary by destination. If your package is selected for customs clearance, the carrier or local customs authority may ask you to provide identification, order information, payment records, or other supporting documents. Please cooperate with the carrier and customs authority so your package can be released without unnecessary delay.
Orders shipped to these countries are generally not charged customs duties. If your package requires customs clearance, please cooperate with the carrier or customs authority. If official customs duties or import taxes are charged, keep the official invoice and proof of payment and contact us for reimbursement.
If customs clearance is required, please cooperate with the carrier or local customs authority. If you are required to pay official customs duties or import taxes, keep the official invoice and proof of payment and contact us for reimbursement.
- Complete the customs-clearance process and pay the required official customs duties or import taxes if requested.
- Keep the official customs invoice or tax invoice and proof of payment.
- Email your order number, invoice, and proof of payment to sales@shopmascot.com.
- After the documents have been reviewed and verified, our customer service team will arrange reimbursement.
Reimbursement applies to official customs duties and import taxes directly charged for your ShopMascot order. Please respond promptly to customs or carrier requests, as delays in providing the required documents may delay delivery.
After Your Order Ships
Shipping Confirmation and Tracking
After your order has been dispatched, we will send a shipping confirmation email with the available carrier and tracking information.
Tracking information may require some time to become active after the carrier receives the package. If tracking has not updated for several business days, please contact us for assistance.
Delivery Delays
Delivery times are estimates rather than guaranteed arrival dates. Customs inspections, carrier disruptions, severe weather, public holidays, peak shopping seasons, remote locations, and other circumstances outside our control may cause delays.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if a correction is needed. Once an order has shipped, an address change may not be possible.
Damaged, Incorrect or Missing Orders
If your order arrives damaged, incorrect, or incomplete, please contact us promptly with your order number, a description of the issue, and clear photos. Return and exchange requests are handled under our Returns Policy.
Shipping Support
Questions About Your Delivery?
Company: Changzhou Xingchuang Network Technology Co., Ltd.
Email: sales@shopmascot.com
Tel: +1 (213) 425-8298 or +86 138 1366 4778
Ship-from location: Changzhou, Jiangsu, China
Last updated: August 25, 2026