Available Payment Options
The payment methods available for your order will be displayed during checkout. Full payment must be successfully authorized before we begin processing or producing your order.
Google Pay and Apple Pay may not appear for every customer. Availability can depend on your device, browser, region, currency, eligible payment card, and the options supported by our payment provider.
PayPal
PayPal provides a convenient way to complete your payment online. If PayPal is selected, you will continue to PayPal to review and authorize the transaction.
Credit or Debit Card
Eligible credit or debit cards may be available directly or through a supported payment provider. Where guest checkout is offered, you may be able to pay by card without creating a payment-provider account.
Google Pay
If Google Pay appears during checkout, you can use an eligible payment card available through Google Pay to authorize your purchase.
Apple Pay
If Apple Pay appears during checkout, you can use an eligible card in Apple Wallet and authorize the payment using the options available on your supported device.
How to Complete Your Payment
Review Your Order
Check the products, custom options, quantity, delivery address, shipping method, and final total.
Choose a Payment Method
Select one of the payment methods currently displayed during checkout.
Authorize Payment
Follow the payment provider's instructions to review and authorize the transaction.
Receive Confirmation
After successful payment, you will return to ShopMascot and receive order confirmation.
Order Total and Charges
Before payment, the checkout page will display the product price, selected shipping charge, applicable discounts, and your final order total.
Your bank, card issuer, digital-wallet provider, or payment provider may apply currency-conversion rates or other account-related fees. These charges are determined by that provider and are not controlled by ShopMascot. Customs and import-tax arrangements are explained in our Delivery Policy.
Payment Status and Order Processing
Your order enters our processing system after payment has been successfully completed and confirmed.
Some payments may require additional review by the payment provider, digital-wallet provider, bank, or card issuer. Production begins after payment is confirmed.
Check the payment details shown by your selected provider or contact the provider or card issuer for assistance. You may then retry using another available payment option.
Payment Security
ShopMascot uses a secure checkout connection. Login credentials, wallet authentication information, and complete card credentials entered through a payment provider are not provided to ShopMascot in full.
For your protection, never send your PayPal password, wallet verification code, complete card number, or card security code to us by email or live chat.
Order Verification
To prevent payment fraud or order errors, we may contact you using the email address provided with your order to confirm order details, customization requirements, or delivery information.
A request for verification does not mean that you need to make a second payment. Please contact us if any payment request appears unusual.
Cancellations and Refunds
Approved refunds are normally returned to the original payment method. ShopMascot's processing time and the amount eligible for refund depend on the applicable cancellation or return conditions.
After we issue a refund, your payment provider, digital-wallet provider, bank, or card issuer may require additional time to post the funds to your account.
Important Payment Notice
Only use payment methods displayed during the official ShopMascot checkout process. Do not send money to an unlisted account or payment address. If you receive a payment request that does not match your order, please contact us before taking any action.
Need Help With a Payment?
Please include your order number and a brief description of the problem. For security, do not send your complete card details, payment password, or wallet verification code.