Effective date: September 9, 2026
This policy applies to ShopMascot.com and the services, communications, purchases, and customer-support activities connected with our website.
What We Collect
Information needed to process orders, provide customization, deliver products, communicate with you, and operate our website.
How We Use It
To fulfill your order, provide support, prevent fraud, improve our services, and send marketing only where permitted.
Your Choices
You may request access, correction, or deletion and may unsubscribe from promotional communications at any time.
Who Is Responsible for Your Information
ShopMascot and Our Legal Company
ShopMascot.com is operated by Changzhou Xingchuang Network Technology Co., Ltd. (常州星创网络科技有限公司). In this policy, “ShopMascot,” “we,” “us,” and “our” refer to this company.
For applicable data-protection laws, Changzhou Xingchuang Network Technology Co., Ltd. is responsible for deciding how and why personal information collected through ShopMascot.com is processed.
Information Collection
Information We May Collect
The information we collect depends on how you use our website and which services you request.
Contact and Account Information
Your name, email address, telephone number, account login details, billing address, shipping address, and communication preferences.
Order and Transaction Information
Products purchased, size selections, customization choices, order value, selected payment method, payment status, provider transaction identifiers, masked payment details, billing details, shipping method, tracking details, returns, refunds, and customer-service history.
Custom Design Information
Logos, drawings, sketches, photographs, artwork, design files, reference images, color instructions, measurements, and other materials you send for a customized mascot order.
Communications
Messages sent through email, live chat, contact forms, reviews, surveys, social media, or other customer-support channels.
Website and Device Information
IP address, browser type, device type, operating system, referring pages, pages viewed, approximate location, cookie identifiers, shopping-cart activity, and interaction with our website or advertisements.
Gift Recipient Information
If you send an order to another person, we may collect the recipient’s name, address, and telephone number to fulfill and deliver the order. We do not use gift-recipient information for marketing unless the recipient separately agrees.
Sources of Information
How We Collect Information
Use of Information
How We Use Your Information
- Create and manage your customer account.
- Process payments, orders, custom-design requests, returns, refunds, and warranty requests.
- Manufacture, package, ship, track, and deliver your products.
- Communicate about orders, design approvals, production, shipping, customs clearance, and customer support.
- Provide product recommendations and personalize your shopping experience.
- Maintain website functionality, including your shopping cart and account preferences.
- Measure website performance and understand how customers use our services.
- Detect and prevent fraud, unauthorized transactions, abuse, security incidents, and policy violations.
- Comply with accounting, tax, customs, consumer-protection, and other legal requirements.
- Send promotional communications where permitted and according to your preferences.
Where Applicable
Legal Bases for Processing
Cookies and Similar Technologies
How Our Website Uses Cookies
Cookies are small files stored on your device. We and our service providers may use cookies, pixels, tags, and similar technologies for the following purposes:
Our website may use services including Google Analytics, Google Ads, Google Tag Manager, Microsoft Advertising, and Tawk.to live chat. These providers may receive online identifiers, device information, and website-interaction data according to their own privacy policies.
You can manage or delete cookies through your browser settings. Blocking essential cookies may prevent some website functions, including the shopping cart or checkout, from working correctly.
Information Disclosure
When We Share Information
We do not sell or rent your personal contact information for monetary payment. We may share information only when reasonably necessary for the following purposes:
- Payment providers and digital-wallet services: to check payment-method availability, authorize and process payments, prevent fraud, handle disputes, and issue refunds.
- Manufacturing and fulfillment partners: to produce, customize, inspect, package, or fulfill your order.
- Shipping carriers and customs agents: to transport, track, clear, and deliver your package.
- Technology providers: for hosting, security, email, live chat, customer support, analytics, and website operations.
- Advertising and analytics providers: to measure website and advertising performance, subject to applicable privacy choices.
- Professional advisers: such as accountants, legal advisers, insurers, and auditors where necessary.
- Government or legal authorities: when required by law, legal process, customs requirements, or to protect rights and safety.
- Business transfers: if all or part of our business is reorganized, merged, sold, or transferred, subject to applicable law.
Payment Information
Depending on the payment method you choose, payment details may be collected and processed by or through third-party payment providers and digital-wallet services. These may include PayPal, Google Pay, Apple Pay, participating banks, card networks, and payment processors. Available services are displayed during checkout and may depend on your device, browser, region, currency, eligible card, and the current checkout configuration.
ShopMascot may receive transaction confirmation, payment status, provider transaction identifiers, masked payment details, billing details, fraud-prevention information, and contact or delivery information that you choose to provide through the payment service. We use this information to process an order, confirm payment, prevent fraud, issue a refund, and handle a payment dispute.
ShopMascot does not receive your PayPal password, digital-wallet authentication credentials, complete card number, or card security code from these services. Payment providers and digital-wallet services process information under their own terms, privacy policies, security requirements, and eligibility rules. More information about our supported options is available on the Payment Methods page.
Data Security
How We Protect Information
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. These measures include SSL/TLS encryption for information transmitted through our website, access controls, and restrictions on who may access customer information.
No website, network, or storage system can guarantee absolute security. Customers should protect their account passwords and contact us if they suspect unauthorized activity.
Data Retention
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, warranty service, fraud prevention, dispute resolution, and legal or accounting requirements.
When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable law and legitimate record-keeping needs.
International Operations
International Data Transfers
ShopMascot is operated from China and serves customers internationally. Your information may therefore be processed in China and in other countries where our payment providers, digital-wallet services, technology providers, customer-support providers, manufacturing partners, or logistics providers operate.
Privacy laws may differ between countries. Where required by applicable law, we will use recognized safeguards or other lawful mechanisms for international transfers of personal information.
Your Privacy Choices
Your Rights
Depending on your location and applicable law, you may have the right to:
- Request information about the personal data we collect and how we use or disclose it.
- Request access to a copy of your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information, subject to legal exceptions.
- Request restriction of or object to certain processing.
- Request data portability where applicable.
- Withdraw consent where processing is based on consent.
- Opt out of promotional emails and certain targeted advertising activities.
- Exercise applicable privacy rights without unlawful discrimination.
Email sales@shopmascot.com with the subject line “Privacy Request.” Please describe your request and provide enough information for us to identify the relevant account or order. We may need to verify your identity before completing certain requests.
Additional Notice for California Residents
If and to the extent the California Consumer Privacy Act applies to ShopMascot, California residents may have rights to know, access, correct, or delete personal information and to opt out of the sale or sharing of personal information, subject to legal limitations.
We do not sell personal information for monetary payment. Certain analytics or advertising technologies may be considered “sharing” or targeted advertising under some privacy laws.
California residents may submit a request by emailing sales@shopmascot.com. We will not unlawfully discriminate against you for exercising an applicable privacy right.
Marketing Communications
You may unsubscribe from promotional emails by using the unsubscribe instructions included in the message or by emailing sales@shopmascot.com.
Unsubscribing from promotional messages does not prevent us from sending necessary service communications, such as order confirmations, customization questions, shipping notices, security alerts, or replies to your requests.
Children’s Privacy
Our website is intended for adults and is not directed to children under 13 or the higher minimum age required by local law. We do not knowingly collect personal information directly from children without appropriate authorization. A parent or guardian who believes a child has provided information may contact us to request its review or deletion.
Third-Party Websites
Our website may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information to another website.
Changes to This Privacy Policy
We may update this policy when our services, technology, legal obligations, or privacy practices change. The revised policy will be posted on this page with an updated effective date. We encourage you to review this page periodically.
Related ShopMascot Policies
Privacy Contact
Questions or Privacy Requests
Company: Changzhou Xingchuang Network Technology Co., Ltd.
Chinese legal name: 常州星创网络科技有限公司
Email: sales@shopmascot.com
Tel: +1 (213) 425-8298 or +86 138 1366 4778
Address: Room 2308, Building 7, Shimao Commercial Plaza, Xinbei District, Changzhou, Jiangsu 213000, China
Last updated: September 9, 2026