Effective date: September 9, 2026
This policy applies to ShopMascot.com and the services, communications, purchases, and customer-support activities connected with our website.
What We Collect
Information needed to process orders, provide customization, deliver products, communicate with you, and operate our website.
How We Use It
To fulfill your order, provide support, prevent fraud, improve our services, and send marketing only where permitted.
Your Choices
You may request access, correction, or deletion and may unsubscribe from promotional communications at any time.
Who Is Responsible for Your Information
ShopMascot.com is operated by Changzhou Xingchuang Network Technology Co., Ltd. (常州星创网络科技有限公司). In this policy, “ShopMascot,” “we,” “us,” and “our” refer to this company.
For applicable data-protection laws, Changzhou Xingchuang Network Technology Co., Ltd. is responsible for deciding how and why personal information collected through ShopMascot.com is processed.
Information Collection
The information we collect depends on how you use our website and which services you request.
Your name, email address, telephone number, account login details, billing address, shipping address, and communication preferences.
Products purchased, size selections, customization choices, order value, selected payment method, payment status, provider transaction identifiers, masked payment details, billing details, shipping method, tracking details, returns, refunds, and customer-service history.
Logos, drawings, sketches, photographs, artwork, design files, reference images, color instructions, measurements, and other materials you send for a customized mascot order.
Messages sent through email, live chat, contact forms, reviews, surveys, social media, or other customer-support channels.
IP address, browser type, device type, operating system, referring pages, pages viewed, approximate location, cookie identifiers, shopping-cart activity, and interaction with our website or advertisements.
If you send an order to another person, we may collect the recipient’s name, address, and telephone number to fulfill and deliver the order. We do not use gift-recipient information for marketing unless the recipient separately agrees.
Sources of Information
Use of Information
Where Applicable
Cookies and Similar Technologies
Cookies are small files stored on your device. We and our service providers may use cookies, pixels, tags, and similar technologies for the following purposes:
Our website may use services including Google Analytics, Google Ads, Google Tag Manager, Microsoft Advertising, and Tawk.to live chat. These providers may receive online identifiers, device information, and website-interaction data according to their own privacy policies.
You can manage or delete cookies through your browser settings. Blocking essential cookies may prevent some website functions, including the shopping cart or checkout, from working correctly.
Information Disclosure
We do not sell or rent your personal contact information for monetary payment. We may share information only when reasonably necessary for the following purposes:
Depending on the payment method you choose, payment details may be collected and processed by or through third-party payment providers and digital-wallet services. These may include PayPal, Google Pay, Apple Pay, participating banks, card networks, and payment processors. Available services are displayed during checkout and may depend on your device, browser, region, currency, eligible card, and the current checkout configuration.
ShopMascot may receive transaction confirmation, payment status, provider transaction identifiers, masked payment details, billing details, fraud-prevention information, and contact or delivery information that you choose to provide through the payment service. We use this information to process an order, confirm payment, prevent fraud, issue a refund, and handle a payment dispute.
ShopMascot does not receive your PayPal password, digital-wallet authentication credentials, complete card number, or card security code from these services. Payment providers and digital-wallet services process information under their own terms, privacy policies, security requirements, and eligibility rules. More information about our supported options is available on the Payment Methods page.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. These measures include SSL/TLS encryption for information transmitted through our website, access controls, and restrictions on who may access customer information.
No website, network, or storage system can guarantee absolute security. Customers should protect their account passwords and contact us if they suspect unauthorized activity.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, warranty service, fraud prevention, dispute resolution, and legal or accounting requirements.
When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable law and legitimate record-keeping needs.
International Operations
ShopMascot is operated from China and serves customers internationally. Your information may therefore be processed in China and in other countries where our payment providers, digital-wallet services, technology providers, customer-support providers, manufacturing partners, or logistics providers operate.
Privacy laws may differ between countries. Where required by applicable law, we will use recognized safeguards or other lawful mechanisms for international transfers of personal information.
Your Privacy Choices
Depending on your location and applicable law, you may have the right to:
Email sales@shopmascot.com with the subject line “Privacy Request.” Please describe your request and provide enough information for us to identify the relevant account or order. We may need to verify your identity before completing certain requests.
If and to the extent the California Consumer Privacy Act applies to ShopMascot, California residents may have rights to know, access, correct, or delete personal information and to opt out of the sale or sharing of personal information, subject to legal limitations.
We do not sell personal information for monetary payment. Certain analytics or advertising technologies may be considered “sharing” or targeted advertising under some privacy laws.
California residents may submit a request by emailing sales@shopmascot.com. We will not unlawfully discriminate against you for exercising an applicable privacy right.
You may unsubscribe from promotional emails by using the unsubscribe instructions included in the message or by emailing sales@shopmascot.com.
Unsubscribing from promotional messages does not prevent us from sending necessary service communications, such as order confirmations, customization questions, shipping notices, security alerts, or replies to your requests.
Our website is intended for adults and is not directed to children under 13 or the higher minimum age required by local law. We do not knowingly collect personal information directly from children without appropriate authorization. A parent or guardian who believes a child has provided information may contact us to request its review or deletion.
Our website may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information to another website.
We may update this policy when our services, technology, legal obligations, or privacy practices change. The revised policy will be posted on this page with an updated effective date. We encourage you to review this page periodically.
Privacy Contact
Company: Changzhou Xingchuang Network Technology Co., Ltd.
Chinese legal name: 常州星创网络科技有限公司
Email: sales@shopmascot.com
Tel: +1 (213) 425-8298 or +86 138 1366 4778
Address: Room 2308, Building 7, Shimao Commercial Plaza, Xinbei District, Changzhou, Jiangsu 213000, China
Last updated: September 9, 2026
